Your Protheus always up, without stopping the operation
Release updates, migration, managed support, emergency response and zero downtime upgrades. We take care of Protheus and the database behind it.
Protheus without stopping the company
From the annual upgrade to the middle-of-the-night emergency: release updates, migration, managed support, emergency response, assessment and zero downtime cutover.
Version up to date
Protheus release update
Being stuck on an old Protheus version costs you in security, support and new features. A specialist runs the release upgrade from start to finish, with the database behind it tuned for the new version.
- Planning and execution of the update, from the compatibilizer run to post go live
- Oracle or SQL Server database prepared and optimized for the new release
- Mirrored staging validation before touching production
Safe move
Protheus and database migration
Change servers, move to the cloud or switch the database behind Protheus without losing data and with a minimal window. A strategy tailored to your scenario and a way back always ready.
- Protheus and database to AWS, OCI and Azure, or between datacenters
- Database platform switch with end-to-end integrity validation
- Full dry run, cutover checklist and planned rollback
24×7 on call
24×7 managed support and remote Protheus DBA
A team of specialists looking after your Protheus and the database behind it every single day: monitoring through FuruFlow, real on-call coverage and action before the problem reaches users.
- 24×7 monitoring of Protheus and the database, with alerts that carry context
- Preventive routines: backup, purging, indexes and dbaccess capacity
- On-call coverage for incidents and a monthly executive report
SOS · immediate response
24×7 Protheus emergency response
Protheus down, dbaccess stuck, a routine that will not close the month? You talk directly to a specialist, no queue, no triage, at any hour.
- Immediate diagnosis and environment recovery
- Locks, slowness and integration errors fixed at the cause
- Root cause documented so it does not happen again
Diagnosis
Protheus assessment & health check
An X-ray of your Protheus and the database behind it: performance, configuration, security and risk, before they turn into an incident at month-end close.
- Analysis of dbaccess, parameters, jobs and integrations
- Health of the Oracle or SQL Server database that powers the ERP
- Technical report with a prioritized action plan
Up and running
Zero downtime Protheus upgrade
The annual Protheus upgrade no longer has to stop the company for hours. With a zero downtime methodology, we update and migrate your Protheus with the stoppage cut to a minimum: in recent projects, the window dropped from eight hours to two.
- Version upgrade for Protheus and the database behind it, Oracle or SQL Server
- Cutover with the operation running and the least downtime possible
- Full dry run, cutover checklist and rollback plan
Consulting with people who truly get it
Our own methodology, built over years of service: support models that adapt to your scenario. We turn hard into done.
Specialists only
A team made up exclusively of specialists. Eliminate escalations and the constant rotation of analysts: precise, fast solutions, straight to the point.
We set the standard
A reference in database solutions, defining the industry's standard of excellence: the choice of companies pursuing transformation and technology leadership.
Integrated innovation
State-of-the-art solutions without abandoning traditional platforms. The best of both worlds: continuous innovation and dependable support.
Keeping your Protheus up and current starts with a conversation.
Tell a specialist your scenario and get an honest path forward, even if it does not run through us.